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Technical Issues

  • Nothing Happens on Launch (Loading Issue)

    Pop-up blockers will prevent the simulation window from appearing. In some cases, you may see a "spinning whee...

    Oct 05, 2018 07:27PM EDT
  • Pop-up blocker (Error Message)

    If you receive a message that a pop-up blocker is preventing the simulation from launching, or if you click "L...

    Oct 11, 2018 05:04PM EDT
  • Progress bar stuck (Loading Issue)

    Sometimes the loading screen's progress bar will appear to be stuck during launch. Here are some suggestions f...

    Oct 15, 2018 04:57PM EDT
  • Browser Incompatible (Error Message)

    ​If you are receiving an error message stating that your web browser is “Incompatible” when launching a Kognit...

    Oct 12, 2018 01:47PM EDT

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