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Lost password

Last Updated: Nov 01, 2018 06:16PM EDT
You can request a new password via email if you have forgotten your Kognito password. Click on "Reset Your Password" on the Sign in page.

Next, enter the email address associated with your Kognito Account into the field provided, and click "Reset Password
You will be notified if the email entered is not in our system.

The new password will be sent to the e-mail address you entered, as long as the email is associated with a Kognito Account.


Where's my Password Reset Email?

If the email containing your new password is delayed for some reason, then you may be tempted to reset your password again. However, requesting a second reset before the first email arrives will overwrite the initial password reset request before you actually receive that email response, leading to potential confusion

If you don't receive an email within 5 minutes, please check your spam folder. If the email was not filtered into your spam folder, please contact Technical Support and refrain from further attempts to reset your password through the automated system.
Once you have logged in successfully with the password provided, you can manually change your password by opening your Account Menu - to do this, click on your name at the top right hand corner of the "Choose a Course" screen.

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