To clear your cache in Google Chrome, please follow the steps below:
1.) Copy and paste this link into your Google Chrome navigation bar:
2.) ensure that ONLY "Cookies and other site data" and "Cached images and files" are checked.
3.) make sure that the time-frame is set to "All Time" from the drop-down menu at the top of the "Clear browsing data" window.
4.) Click the "Clear data" button to clear your browser's cache.