This can happen for one of several reasons:
Kognito Simulations present motion graphics content in the WebGL format. Most modern browsers support WebGL, but if you are receiving this message, you may be using an unsupported browser.
- Microsoft Edge (Windows 10)
- Google Chrome
- Mozilla Firefox
- Safari (macOS)
An outdated browser may not work properly with the most recent version of WebGL, so updating your web browser can often solve an "Incompatible Browser" error message.
If your graphics driver is out of date, or malfunctioning, this can affect your browser's ability to display WebGL content. This is more likely when multiple browsers are presenting the above error message.
On a windows computer, you can perform a Windows Update, which will usually include the latest drivers for your graphics card. You can also check your Device Manager and click on "Display adapters," then right-click on your graphics processor / graphics card to "Update Driver."
On a Mac Computer
If your version of macOS is currently up to date, then you should have the most updated drivers. You can check to see if any updates are available by clicking on the Apple icon in the upper left and selecting "Software Update." Depending on the OS version you may be able to update the graphics driver by searching for it on the list of available devices.
It's possible that, in troubleshooting an issue unrelated to our simulation, you or someone else may have turned off Hardware Acceleration in your browser settings. This can produce the above error, as Hardware Acceleration is needed, although this setting is normally turned on by default.
In order to allow hardware acceleration in the Chrome browser, please follow the steps below.
1.) Copy and paste the following link into your Chrome navigation bar:
2.) Click on the "Show advanced settings" found at the bottom of the screen
4.) A button will appear next to the option you selected that says "Relaunch." Click this button and the Chrome browser will restart.
In Mozilla Firefox
In order to allow hardware acceleration in the Firefox browser, please follow the steps below.
1.) Copy and paste the following link into your Firefox navigation bar:
2.) Under the "Performance" heading, make sure that there is a check mark next to "Use recommended performance settings"
3.) If you do not have that box checked, make sure that "Use hardware acceleration when available" is checked. The browser will update automatically.
Your computer's hardware may no longer be supported by the manufacturer with driver updates
If your computer's graphics processor is no longer supported with updates by the manufacturer, then your computer's hardware may no longer be compatible with WebGL's latest version. In this case, you'd need to use a different computer.