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Browser Incompatible (Error Message)

Last Updated: Dec 04, 2018 04:10PM EST
​If you are receiving an error message stating that your web browser is “Incompatible” when launching a Kognito simulation, then this indicates that, for some reason, your computer is unable to display our content in your browser. This can happen for one of several reasons: 


Your Web Browser may be incompatible with WebGL 

Kognito Simulations present motion graphics content in the WebGL format. Most modern browsers support WebGL, but if you are receiving this message, you may be using an unsupported browser.
If you are trying to load the simulation in Internet Explorer and you receive the above error message, then you are likely loading in an unsupported browser and will need to try the most recent version of a different web browser from the following list:
  • Microsoft Edge (Windows 10)
  • Google Chrome
  • Mozilla Firefox
  • Safari (macOS)
  • Opera


Your Web Browser may be out of date 

An outdated browser may not work properly with the most recent version of WebGL, so updating your web browser can often solve an "Incompatible Browser" error message.


Your computer's Graphics Driver may need to be updated

If your graphics driver is out of date, or malfunctioning, this can affect your browser's ability to display WebGL content. This is more likely when multiple browsers are presenting the above error message. 
On a Windows Computer

On a windows computer, you can perform a Windows Update, which will usually include the latest drivers for your graphics card. You can also check your Device Manager and click on "Display adapters," then right-click on your graphics processor / graphics card to "Update Driver."

On a Mac Computer

If your version of macOS is currently up to date, then you should have the most updated drivers. You can check to see if any updates are available by clicking on the Apple icon in the upper left and selecting "Software Update." Depending on the OS version you may be able to update the graphics driver by searching for it on the list of available devices


Hardware Acceleration may be turned off in your browser

It's possible that, in troubleshooting an issue unrelated to our simulation, you or someone else may have turned off Hardware Acceleration in your browser settings. This can produce the above error, as Hardware Acceleration is needed, although this setting is normally turned on by default.
In Google Chrome

In order to allow hardware acceleration in the Chrome browser, please follow the steps below.

1.) Copy and paste the following link into your Chrome navigation bar:

2.) Scroll down and click on the "Advanced" tab found at the bottom center of the screen
3.) Scroll all the way down and look under the "System" header (second to last) for the dial next to "Use hardware acceleration when available." Make sure this is flipped "On" (in the blue, right position).
4.) If you had to turn Hardware Acceleration on, a button will appear next to the option you selected that says "Relaunch." Click this button and the Chrome browser will restart. 

In Mozilla Firefox

In order to  allow hardware acceleration in the Firefox browser, please follow the steps below.

1.) Copy and paste the following link into your Firefox navigation bar:

2.) Scroll down: under the "Performance" heading, un-check "Use recommended performance settings" to reveal more options.
3.) Make sure that there is a check mark next to "Use hardware acceleration when available
4.) The browser will update automatically.


Your computer's hardware may no longer be supported by the manufacturer with driver updates

If your computer's graphics processor is no longer supported with updates by the manufacturer, then your computer's hardware may no longer be compatible with WebGL's latest version. In this case, you'd need to use a different computer. 

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