Welcome, Guest Login

Support Center

Nothing Happens on Launch (Loading Issue)

Last Updated: Oct 25, 2018 06:40PM EDT
When you click on the "Launch," "Resume," or "Re-Launch" button, the Simulation should appear in a pop-up window. 

Pop-up blockers will prevent the simulation window from appearing. This is likely the case if:

  • You click to launch, but nothing appears to happen at all.
If you click the "Launch" button and the training window does not appear, please be sure to allow pop-ups for our site in your browser's settings
  • You click to launch, and you see a "spinning wheel" that seems to be processing, but the pop-up window never displays.

If you allow pop-ups in your browser and the issue persists, or if you see the "spinning wheel," double-check that you are using a supported browser (for example, if you attempt to launch a Kognito simulation in Internet Explorer, you may receive the "spinning wheel.")

Please contact Technical Support if you continue to experience difficulty.

Contact Us

seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found