Support Center


Last Updated: Nov 11, 2016 03:50PM EST
If you want to retake a simulation that you have already completed in order to receive an updated certificate for the current calendar year, you will need to use the Re-certification feature. This will reset the simulation to the beginning and allow you to access an updated Certificate of Completion once you have finished the training.

"Re-launching" the simulation without first resetting it through the Re-certification feature will open the previously completed training in an unlocked state for review purposes. This will not generate an updated Certificate.

Please follow the steps below to re-certify the simulation:

1.) Log in to your Kognito Account.

2.) From the "Choose a Course" screen, click on the tile at the top of the screen corresponding to the simulation you wish to re-certify.

3.) From the simulation's launch page, click on the "Need to recertify?" link to the left of the "Re-launch" button.

4.) Elect to reset the training to the beginning. This may take a moment to process.

5.) You will see the "Re-launch" button change to "Launch" and your course status will show "Previous completion." Click on "Launch" to start the training.

6.) Complete the training to receive your updated Certificate of Completion.
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